Privacy Policy

Last updated: [May 2025]

At Plantiful Nutrition, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal and health-related information, including but not limited to:

• Your name, email address, phone number
• Date of birth and gender
• Health history and relevant medical information
• Appointment history and communication records
• Payment details (processed securely via third-party providers) 

We may also collect non-identifiable information through cookies or analytics tools for website performance and security.

2. How We Collect Your Information

We collect your information when you:

• Make a booking or enquiry via our website, phone or email
• Attend a consultation (in person or via Telehealth)
• Fill out client intake or referral forms
• Use our website (cookies and analytics) 

3. Why We Collect Your Information

We collect your information to:

• Provide you with dietetic and nutrition services
• Communicate with you regarding appointments and treatment
• Manage our clinic operations and comply with legal obligations
• Improve our services and user experience 

4. How We Store and Protect Your Information

We store your personal and health information securely using encrypted systems and password protection. We take reasonable steps to protect it from misuse, interference, unauthorised access, modification or disclosure.

5. Disclosure of Information

We may disclose your information:

• To other healthcare providers, with your consent
• To administrative staff or third-party service providers (e.g. booking platforms, practice management software) who help deliver our services
• When required by law or under court order 

Your information will never be sold, rented, or disclosed for marketing purposes without your consent.

6. Accessing and Correcting Your Information

You have the right to access and request correction of your personal information. To do so, please contact us using the details below.

7. Website and Cookies

Our website may use cookies and third-party analytics (e.g. Google Analytics) to track usage patterns and improve user experience. You can disable cookies via your browser settings if preferred.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

9. Contact Us

If you have any questions about this Privacy Policy, or wish to access or update your information, please contact us:

Email: admin@plantifulnutrition.com.au
Phone: 0423 944 695
Wellington Point, QLD 4160

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au